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Aegean Ferry Services - Turkey

Turkey-Ukraine Ferries

Sinop-Yalta

Frequently Asked Questions

  1. How can I make a reservation?
  2. How can I purchase the tickets that I booked on-line?
  3. Can I pay online using my credit card?
  4. Are there other ways to pay other than by credit card?
  5. Does it cost more to book through Aegean Ferry Services rather than direct with the ferry company?
  6. Can I book a return trip?
  7. What should I do if I need to change my reservation?
  8. When and how can I cancel my ticket?
  9. I forgot my ticket information (reservation number) what should I do?
  10. How early should I arrive at the ferry terminal?
  11. Is the use of electronic devices such as cellular phones, portable computers, CD or cassette players, portable games allowed during the trip?
  12. Is there a discount for children?
  13. Can children travel on their own?
  14. Is the ferry a ship or a hydrofoil?
  15. Does the ferry take vehicles?
  16. Are location maps for the ferry terminals available?

Frequently Given Answers

  1. How can I make a reservation?
    Answer: Either complete one of our customized inquiry-forms, available here, or call (+90) (0)252 313 0722 or fax (+90) (0)252 313 0723. As soon as we receive your details we will send you a quotation together with the booking details and the payment options available.
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  2. How can I purchase the tickets that I booked on-line?
    Answer: We offer several payment options. On receipt of payment we send you a printable electronic ticket which will be exchanged for a Finance Ministry approved official ticket at the ferry check in reception desk.
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  3. Can I pay online using my credit card?
    Answer: Yes, payment by credit card is one of the payment options included with our booking details.
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  4. Are there other ways to pay other than by credit card?
    Answer: Yes we may also offer the option with our booking details to pay by bank transfer to our accounts in Turkey or by Western Union Money Transfer in either Euros, US Dollars, GBP Sterling, AU Dollars or Turkish Lira.
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  5. Does it cost more to book through Aegean Ferry Services rather than direct with the ferry company?
    Answer: No, our prices are the same as those offered by the ferry company either direct or through their website. There are several advantages to booking with us including: more payment options and the opportunity to book and pay for all your other travel and accommodation services at the same time. Aegean Ferry Services is part of Aegean Tour Travel so all your reservations can be made through one company.
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  6. Can I book a return trip?
    Answer: Yes you can book a return trip. The return trip discount is only available if it is purchased at the same time as the outward trip. The return discount does not apply to two 'one-way' trips. 
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  7. What should I do if I need to change my reservation?
    Answer: You should contact our office, preferably the tourism advisor that made your original booking, the ferry company may make a nominal charge for re-issuing the ticket.
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  8. When and how can I cancel my ticket?
    Answer: Tickets can be cancelled at any time up to 48 hours before the scheduled sailing time, just contact our office by email, telephone or fax. The full amount paid will be refunded less money transfer costs or credit card administration fee (as applicable) and an administration charge of 10 Euros per ticket.
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  9. I forgot my ticket information (reservation number) what should I do?
    Answer: Contact our office by either email to: [email protected], call (+90) (0)252 313 072 or fax (+90) (0)252 313 072, for information.
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  10. How early should I arrive at the ferry terminal?
    Answer: All passengers should be at the terminal at least one hour before the scheduled departure time.
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  11. Is the use of electronic devices such as cellular phones, portable computers, CD or cassette players, portable games allowed during the trip?
    Answer: Yes, there is no restriction on the use of domestic electronic devices.
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  12. Is there a discount for children?
    Answer: There is no charge for children up to and including the age of 4. Children 5 and up to 11 years of age are eligible for a discount, details are included in the price schedule.
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  13. Can children travel on their own?
    Answer: Children 16 years of age or older can travel on their own. Children under 16 years of age can only travel if accompanied by a parent or guardian.
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  14. Is the ferry a ship or a hydrofoil?
    Answer: Neither, the ferry is a fast sea-bus (catamaran).
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  15. Does the ferry take vehicles?
    Answer: No, the ferry is a passenger only sea-bus service.
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  16. Are location maps for the ferry terminals available?
    Answer: Yes, there are port maps for Mersin and Lattakia. There are links on the ferry information page here: Turkey-Ukraine
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TURKEY-UKRAINE FERRY LINKS FAQ | Sinop-Yalta Ferry Inquiry Form
ROUTE Sinop-Yalta